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Downloading the Moneybase app
Who is eligible to open a Moneybase account
How can I verify my source of funds or source of wealth
What age do I need to be?
I’m unable to verify my identity
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Depositing money to Moneybase
How can I fund my Moneybase account?
Depositing money with a card
Receive money from family and friends
Depositing money with cash or cheque
Verifying your identify
Why do I need to verify my identity?
How do I verify my identity?
What countries are supported?
What is the age limit?
Getting your card
Getting a physical card
I have not received my card
Getting a virtual card
Linking an existing Moneybase card
Activating my Moneybase card
Are there any deposit limits?
What are the fees ?
I forgot my passcode
My phone has been lost or stolen
What currencies are supported for card spending?
Which currency will be deducted when spending?
Will I be charged for card payments?
Withdrawing cash (ATM)
Can I get a refund to my Moneybase card?
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I’m going abroad
Is my Moneybase card accepted everywhere?
Why is my bank transfer showing as Pending
Sending money to a Bank account
Recipient has not received the money?
I want to cancel a transfer
Sending money instantly to another Moneybase account
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Why has my card deposit to my moneybase account failed / pending?
Why is my Sepa Direct Debit deposit still pending?
I am waiting for my transfer to arrive.
My physical card is not working
Freezing my card
My virtual card is not working
My contactless is not working
I want to change my card PIN number
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Seeking a refund for something I bought
My refund is not showing up in my statement
Why was my ATM cash withdrawal declined?
I don't recognise a cash withdrawal
Why has my cash withdrawal been reverted?
Why is my card payment still processing / pending?
Do you support Apple and Google Pay?
Why has my card payment been declined?
I don't recognise a card payment
I've been charged more than once for the same transaction
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How do I open an account?
Can I have a joint CCTrader account?
Is my money secure?
What currencies can I open?
How do I fund my account?
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How can I make a withdrawal?
How can I raise/modify an order? - Mobile
How can I raise/modify an order? - Desktop
How do I reset my password?
How do I change my password
View all 12