Onboarding 7

• Downloading the Moneybase app
• Who is eligible to open a Moneybase account
• How can I verify my source of funds or source of wealth
• What age do I need to be?
• I’m unable to verify my identity

View all 7

Depositing money to Moneybase 4

• How can I fund my Moneybase account?
• Depositing money with a card
• Receive money from family and friends
• Depositing money with cash or cheque

Verifying your identify 3

• Why do I need to verify my identity?
• How do I verify my identity?
• What is the age limit?

Getting your card 5

• Getting a physical card
• I have not received my card
• Getting a virtual card
• Linking an existing Moneybase card
• Activating my Moneybase card

General Questions 4

• Are there any deposit limits?
• What are the fees ?
• I forgot my passcode
• My phone has been lost or stolen

Spending Money 6

• What currencies are supported for card spending?
• Which currency will be deducted when spending?
• Will I be charged for card payments?
• Withdrawing cash (ATM)
• Can I get a refund to my Moneybase card?

View all 6

Travelling 2

• I’m going abroad
• Is my Moneybase card accepted everywhere?

Sending Money 6

• Why is my bank transfer showing as Pending
• Sending money to a Bank account
• Recipient has not received the money?
• I want to cancel a transfer
• Sending money instantly to another Moneybase account

View all 6

Receiving Money 3

• Why has my card deposit to my moneybase account failed / pending?
• Why is my Sepa Direct Debit deposit still pending?
• I am waiting for my transfer to arrive.

Card FAQs 9

• My physical card is not working
• Freezing my card
• My virtual card is not working
• My contactless is not working
• I want to change my card PIN number

View all 9

Card Refunds 2

• Seeking a refund for something I bought
• My refund is not showing up in my statement

ATM Withdrawals 3

• Why was my ATM cash withdrawal declined?
• I don't recognise a cash withdrawal
• Why has my cash withdrawal been reverted?

Card Payments 5

• Why is my card payment still processing / pending?
• Why has my card payment been declined?
• I don't recognise a card payment
• I've been charged more than once for the same transaction
• I would like a refund for something I bought

Card Wallets 8

• Do you support Google Pay?
• Do you support Apple Pay?
• Can I use Moneybase on all Apple devices?
• Is using Apple Pay secure?
• Is my transaction data stored when using Apple Pay?

View all 8

FAQ 19

• How do I open an account?
• Extended hours trading pre and post market
• Can I have a joint account?
• Is my money secure?
• What currencies can I open?

View all 19

Using Moneybase Invest 12

• How can I make a withdrawal?
• How can I raise/modify an order? - Mobile
• How can I raise/modify an order? - Desktop
• How do I reset my password?
• How do I change my password

View all 12