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Knowledge base
Getting Started
Onboarding
7
Downloading the Moneybase app
Who is eligible to open a Moneybase account
How can I verify my source of funds or source of wealth
What age do I need to be?
I’m unable to verify my identity
View all 7
Depositing money to Moneybase
4
How can I fund my Moneybase account?
Depositing money with a card
Receive money from family and friends
Depositing money with cash or cheque
Verifying your identify
4
Why do I need to verify my identity?
How do I verify my identity?
What countries are supported?
What is the age limit?
Getting your card
5
Getting a physical card
I have not received my card
Getting a virtual card
Linking an existing Moneybase card
Activating my Moneybase card
General Questions
4
Are there any deposit limits?
What are the fees ?
I forgot my passcode
My phone has been lost or stolen
Exploring Moneybase
Spending Money
6
What currencies are supported for card spending?
Which currency will be deducted when spending?
Will I be charged for card payments?
Withdrawing cash (ATM)
Can I get a refund to my Moneybase card?
View all 6
Travelling
2
I’m going abroad
Is my Moneybase card accepted everywhere?
Bank Transfers
Sending Money
6
Why is my bank transfer showing as Pending
Sending money to a Bank account
Recipient has not received the money?
I want to cancel a transfer
Sending money instantly to another Moneybase account
View all 6
Receiving Money
3
Why has my card deposit to my moneybase account failed / pending?
Why is my Sepa Direct Debit deposit still pending?
I am waiting for my transfer to arrive.
Cards
Card FAQs
9
My physical card is not working
Freezing my card
My virtual card is not working
My contactless is not working
I want to change my card PIN number
View all 9
Card Refunds
2
Seeking a refund for something I bought
My refund is not showing up in my statement
ATM Withdrawals
3
Why was my ATM cash withdrawal declined?
I don't recognise a cash withdrawal
Why has my cash withdrawal been reverted?
Card Payments
7
Why is my card payment still processing / pending?
Do you support Apple and Google Pay?
Why has my card payment been declined?
I don't recognise a card payment
I've been charged more than once for the same transaction
View all 7
Invest
FAQ
19
How do I open an account?
Extended hours trading pre and post market
Can I have a joint account?
Is my money secure?
What currencies can I open?
View all 19
Using Moneybase Invest
12
How can I make a withdrawal?
How can I raise/modify an order? - Mobile
How can I raise/modify an order? - Desktop
How do I reset my password?
How do I change my password
View all 12
Community forums
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Ideas & Roadmap
5
Ideas and Feedback
Posted by
Alan
,
about 1 year ago
Last Reply
by Alan
about 1 year ago
"Search with options" needed
Posted by
Lewis Anthony K/A Louis Aquilina
,
over 2 years ago
Last Reply
by Alan
over 2 years ago
BETA Program
Posted by
Alan
,
over 2 years ago
Last Reply
by Alan
over 2 years ago
See all 5 topics
Help
2
Alerts
Posted by
Innocent Musa
,
over 2 years ago
Last Reply
by Alan
about 1 year ago
African Countries not included on the home address section
Posted by
Alphonse KWIZERA
,
almost 2 years ago
Last Reply
by Alan
over 1 year ago
Stock Discussions
1
Which stocks are under valued following corona virus dip?
Posted by
Alan
,
about 3 years ago
Last Reply
by Alan
about 3 years ago