Onboarding 8

• Who is eligible to open a Moneybase account
• Do you offer student accounts?
• Do you offer accounts for minors?
• Do you offer joint accounts?
• What age do I need to be to open an account?

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Verifying your Identity 7

• My Document has been rejected
• I’m unable to verify my identity
• How do I upload my Identity Document?
• How do I verify my identity?
• Why do I need to verify my identity?

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Security 5

• My Account is Temporarily Locked
• My phone has been lost or stolen
• How secure is Moneybase?
• Device Security
• Phishing Alert! – Keep safe by following a few simple rules!

General Questions 9

• Are there any deposit limits?
• I want to close my moneybase account
• What authentication options can I use on the Moneybase desktop version?
• What are the fees ?
• Change of Address

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