General Questions

Are there any deposit limits on Moneybase?
There are no fixed limits on the amount of money you can receive into your Moneybase account. However, since Moneybase operates as a regulated financial...
Thu, 27 Nov, 2025 at 12:32 PM
I want to close my Moneybase account
There is no charge for keeping your Moneybase account open, even if it's not in use. We generally recommend keeping your account active, as setting up a...
Thu, 27 Nov, 2025 at 12:32 PM
What authentication options can I use on the Moneybase desktop version?
Your Moneybase account is protected by Two-Factor Authentication (2FA) for added security. By default, after entering your 4-digit passcode, you will be pro...
Thu, 27 Nov, 2025 at 12:32 PM
What are the fees and subscription options?
The Moneybase Starter plan includes many features at no cost, including access to core in-app services and human customer support. We are also working o...
Thu, 27 Nov, 2025 at 12:32 PM
How can I change my address?
If you need to update your address, this can be done easily through the Moneybase mobile app. Log in to the app Tap on the "More" tab at ...
Thu, 27 Nov, 2025 at 12:32 PM
How do I lodge a complaint?
We are committed to providing excellent service and take all concerns seriously. If you wish to raise a complaint, please follow the steps below. Contact ...
Thu, 27 Nov, 2025 at 12:32 PM
How can I access Moneybase FAQ's ?
You can find helpful answers and guidance directly in the Moneybase app: Open the app Tap on More Go to Support, then select FAQ Here, you’ll...
Thu, 27 Nov, 2025 at 12:32 PM
I forgot my passcode
If you’ve forgotten your passcode, you can reset it directly from the passcode screen in the Moneybase app. Just tap the option to reset and follow the on-s...
Thu, 27 Nov, 2025 at 12:32 PM
What currency accounts can I open?
As a Moneybase customer, you automatically have access to accounts in Euro, US Dollar, and British Pound (GBP). You can also open additional accounts in...
Thu, 27 Nov, 2025 at 12:32 PM
Search and Wallet Statement
Search What can I use the search for?  You can use the search to look up: Payments Beneficiaries Investment instruments How do I search for payme...
Thu, 27 Nov, 2025 at 12:32 PM