My phone has been lost or stolen

If your mobile phone has been misplaced or stolen, it is important to act quickly to protect your Moneybase account and personal information.

We recommend taking the following steps:

1. Use your phone’s operating system to remotely lock or erase your device. This can usually be done through:
   • Apple’s Find My iPhone
   • Android’s Find My Device
2. Report the theft or loss to your mobile provider and local police. This ensures your SIM is blocked and the incident is recorded.
3. Contact us so we can monitor your account for any suspicious activity and take precautionary action if needed.

Regaining access to your account

Once you have a new phone:

1. Download the Moneybase app from the App Store or Google Play
2. Log in using your mobile number and passcode
3. For security, we strongly recommend updating your Moneybase passcode once you have logged in

If you cannot access your account or are unsure about the security of your credentials, please reach out to us so we can assist you directly.

Related articles

• I have a new device or I am switching to a different device
• Why has my device been blocked?
• I am having difficulty logging in, what should I do?

Need help?

If your phone is missing and you want to secure your account:

• Start a live chat from the Moneybase website

• Email us at support@moneybase.com

• Call us on +356 25 688 688