Fraudsters sometimes send fake SMS messages or emails pretending to be from Moneybase. These messages may contain links to websites that look similar to our official site and ask you to enter your mobile number, passcode, and one-time password (OTP). This type of scam is known as phishing.
Once this information is entered, fraudsters can attempt to use your credentials to access your real Moneybase account.
What to look out for
Phishing scams typically:
Arrive as SMS or email, urging immediate action
Direct you to fake websites with lookalike domains (e.g. www.moneybasemb.com)
Ask you to confirm sensitive details like mobile number, passcode, OTP, or PIN
Use language that creates panic or urgency (e.g. “Your account has been locked”, “Suspicious activity detected”, “Urgent action required”)
Imitate trusted entities, including courier services, government agencies, or even Moneybase employees
Always check the full web address and email sender carefully. The only valid Moneybase domains are:
We only send emails from support@moneybase.com.
Common phishing examples
Here are a few typical messages used in fraudulent SMS or emails:
“Suspicious activity was noted on your account”
“Your account has been locked – follow these steps to unlock”
“Reactivate your account now”
“A transaction was attempted from a new device”
“Confirm your mobile number to continue”
“A large payment was made – was this you?”
“Your debit card is on hold, click here to remove the block”
“We are updating our security process, confirm your identity”
Scammers may also follow up with a phone call or impersonate customer support agents to gain your trust.
What to do if you receive a suspicious message
Do not click on any links in SMS messages or emails unless you are certain they are from us
Do not share your OTP or passcode with anyone, even if they claim to be from Moneybase
Do not enter login details on websites accessed via links in messages
If in doubt, end the phone call and contact us directly
If you clicked on a suspicious link or entered your details
Do not panic, but act quickly:
Call us immediately on +356 25 688 688
Block your card using the app by tapping the card icon, selecting your card, and choosing ‘Freeze’ or ‘Block’
Change your passcode
We may ask you to fill out a chargeback form if there are unauthorised transactions
How Moneybase protects you
We have several systems in place to help prevent and detect fraud:
Customisable card security settings (disable swipe, contactless, ATM, or online payments)
Face ID and biometric login options
Disposable virtual cards for single-use online payments
Real-time monitoring and fraud detection systems
3D Secure 2.2 verification for e-commerce transactions
Alerts for new device logins, transfers, and transactions
PCI-certified, encrypted infrastructure
One-device-per-user enforcement for extra protection
We also notify you every time a new device accesses your account. If this wasn’t you, contact us immediately.
Staying secure
Always use a trusted internet connection
Install apps only from the official Apple App Store or Google Play Store
Never share your login credentials or OTP
Use biometric login features where available
If something feels off, contact us — it’s always better to be safe
Need help?
If you receive a suspicious SMS, email, or phone call:
Start a live chat in the app or on our website
Email us at support@moneybase.com
Call us on +356 25 688 688
We’re here for you, seven days a week.