My identification document was rejected. What should I do?

If your verification was unsuccessful, you can try again by uploading a revised image or document.

Before uploading your document again, make sure it:

• Is a supported ID type (passport or national ID)
• Is not handwritten
• Is valid, undamaged and fully readable
• Has details that match your Moneybase account exactly

Photo tips

When uploading your identification document, make sure:

• The image is clear and in focus
• There is no glare
• All four corners of the document are visible
• All details are easy to read

Need help?

If you’re unsure why your verification failed or need help resubmitting:

• Start a live chat in the app or on our website
• Email us at support@moneybase.com
• Call us on +356 25 688 688

We’re here to guide you every step of the way.