If you have uploaded your identification document, identity verification is usually completed within 24 hours.
You’ll receive a notification by email and through the app once your identity has been successfully verified.
What if my verification is still pending after 24 hours?
In some cases, your application may require a manual review, which can take up to 5 working days.
If we contact you by phone or email, please respond as soon as possible and check your inbox, including your spam or junk folder.
Need help?
If more than 5 working days have passed and your verification is still pending, or you have another question about your verification:
- Start a live chat in the app or on our website
- Email us at support@moneybase.com
- Call us on +356 25 688 688
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