Receiving Money 10

• Auto Top-Up
• How to transfer funds to Moneybase?
• Why has my card deposit to my moneybase account failed / pending?
• My Auto Top-Up failed
• Is there a limit to how much money I can receive on my Moneybase account?

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Help with Bank Transfers 5

• What is an IBAN?
• Where can I find my Moneybase IBAN?
• How can I verify my source of funds or source of wealth
• What is the Moneybase SWIFT code?
• How can I download an account statement for a specific currency?

Sending Money 12

• Why is my bank transfer showing as Pending?
• My transfer was returned. When will it be available on my account?
• Why have you asked for additional information about my transfer?
• How do I make a payment to the Malta Tax and Customs Administration with my Moneybase?
• Recipient has not yet received the money?

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Transfers between Moneybase Users 3

• Sending Money to other Moneybase Users
• Why can't I send money to another Moneybase customer?
• P2P Privacy Settings

Cross-Border Payments 6

• How long does it take for a cross-border payment to be received?
• How can I send a cross-border payment?
• Non-SEPA transfer fees
• Which currencies are supported for Foreign Exchange and Cross-border transfers?
• What is a cross-border payment?

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