If your outgoing bank transfer is showing as pending or processing this means that it is still being processed from our end and might have required some man...

If your bank transfer was returned back to us by the recipient’s bank, we will ensure to reflect it back on your account as soon as possible. The speed with...

From time to time, it is possible that our support team may reach out to you to request more information or to seek clarification about your transfers. We m...

To effect a payment to the Malta Tax and Customs Administration, simply click on 'Pay', and select ‘New’ to add the beneficiary details as follows: ...

There are two ways to send money from the Moneybase app: Person to Person Payment (P2P) - Moneybase User If you sent money to another Moneybase user th...

Once you have authorised a payment and it is processed, access your Recent Activity, select the transfer in question and click on Report. Here you will be a...

To add a beneficiary on Moneybase, click on Pay, then NEW and Add Beneficiary. Here you can select whether you want to add a beneficiary in your own nam...

Updating of bank beneficiary details from the Moneybase App:  Log in and go to 'Pay' on the bottom menu Tap on the search bar, and select &...

Yes, SEPA bank transfers, both incoming and outgoing, are free of charge for Moneybase users.

A bank transfer could fail for a number of reasons. Some of the most common reasons include: Incorrect recipient details, including IBAN Rejection fro...