How long does it take to receive a refund?

If you have requested a refund from a merchant and it has been successfully processed, it may take up to 30 days for the funds to be credited to your Moneybase account.

Once the refund is received, it will automatically appear in your transaction history and account statement.

What if I haven't received my refund after 30 days?

If you haven't received your refund after 30 days, we recommend contacting the merchant to confirm that the refund has been issued and requesting proof of refund. This should ideally include the refund amount, processing date and transaction reference. Once you have obtained the proof of refund, please contact our Customer Support and share the documentation so we can investigate further.

Please note that refunds are initiated by the merchant, and Moneybase cannot issue a refund on the merchant's behalf. However, we will be happy to assist in investigating a missing refund once the relevant documentation is provided.