If you are not satisfied with a product or service, were charged the wrong amount, or no longer want the item, you should first contact the merchant directly to request a refund.
Before you contact us, please make sure you have:
- asked the merchant for a full or partial refund
- checked the expected delivery date, if your order has not arrived
- kept any receipts, order confirmations, or messages exchanged with the merchant
In most cases, the merchant is the first point of contact and is responsible for processing the refund.
If the merchant does not resolve the issue, you may be able to raise a chargeback request with us. Please refer to the article below for the next steps.
What can I do if the merchant does not refund me?
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