If you notice a payment you do not recognise, either through a push notification or on your statement, it is recommended to freeze your card from the Cards section in the app while you investigate.

If you are still unsure about the transaction, please contact our support team. We will help you look into it and provide guidance.

If the transaction is confirmed to be fraudulent, we will assist you with raising a chargeback and support the process of re-crediting your account.