You can freeze your card at any time if you are not using it, you lost it or it may have been stolen.  From the app select 'cards' and tap on th...

Your card expiration date may be found both on your physical card as well as in the Moneybase app.  Once your card expires it will be removed from the a...

If your card is not working, please check that: You have activated your card in the app when you first received it.  You have enabled the Card Securit...

If your card has been lost or stolen you can freeze the card immediately through the Moneybase app. This will ensure your money is protected and you can the...

If your Moneybase card has been lost or stolen, it's crucial to act promptly to protect your money. Follow these steps: 1. Immediately Freeze Your ...

If your virtual card has been rejected by a merchant, please check that the virtual card is not frozen in the moneybase app and that you have sufficient fun...

If your contactless card is not working please follow these steps: Ensure the terminal you are paying at supports contactless payments Check that you ...

If you suspect that your card has been used without your permission, please freeze the card immediately from the Cards section of the Moneybase app to prote...

If your card has been retained by an ATM due to incorrect PIN submitted, you can freeze the card from within the 'Cards' section of the Moneybase ap...

Unfortunately, we do not accept cash deposits and therefore you are not able to deposit cash into an ATM with your Moneybase Mastercard.