Onboarding 8

• Who is eligible to open a Moneybase account
• Do you offer student accounts?
• Do you offer accounts for minors?
• Do you offer joint accounts?
• What age do I need to be to open an account?

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Verifying your Identity 7

• My Document has been rejected
• I’m unable to verify my identity
• How do I upload my Identity Document?
• How do I verify my identity?
• Why do I need to verify my identity?

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Security 5

• My Account is Temporarily Locked
• My phone has been lost or stolen
• How secure is Moneybase?
• Device Security
• Phishing Alert! – Keep safe by following a few simple rules!

General Questions 9

• Are there any deposit limits?
• I want to close my moneybase account
• What authentication options can I use on the Moneybase desktop version?
• What are the fees ?
• Change of Address

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Card Payments 7

• How to Approve 3D Secure eCommerce Transactions
• I don't recognise a card payment
• Why is my card payment still processing / pending?
• Why has my card payment been declined?
• Why was my online card transaction declined?

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Card FAQs 11

• Freezing my card
• My card is due to expire
• My physical card is not working
• My card has been lost or stolen
• What happens if my card is lost or stolen?

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Card Wallets 10

• How do I set up Apple Pay on my Apple device?
• Do you support Google Pay?
• Is using Apple Pay secure?
• Is my transaction data stored when using Apple Pay?
• Do you support Apple Pay?

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Getting your Card 6

• Can I have more than one card with moneybase?
• Getting a physical card
• Getting a virtual card
• I have not received my card
• Activating my Moneybase card

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ATM Withdrawals 4

• Why was my ATM cash withdrawal declined?
• Why has my cash withdrawal been reverted?
• I don't recognise a cash withdrawal
• Cash withdrawal limit

Card Refunds 2

• My refund is not showing up in my statement
• Seeking a refund for something I bought

Getting Started with Trading 24

• What is a Cash Fund?
• What is an ETF?
• What is a Limited Partnership?
• How do I place an order?
• Why is the price higher, but my return is negative?

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Trading orders Execution, Fees and Limits 9

• How can I raise/modify an order?
• Why can I only sell my stock and not buy more of it?
• I am not able to place an order in this ETF
• Can I preview my order before confirming it?
• Order types

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Corporate Actions 8

• Who determines if I am eligible for a corporate action?
• Dividend Options
• What is the difference between a dividend and an interest/coupon payment?
• What happens if my stock gets de-listed from the market?
• How can I check when my corporate actions are due?

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Trading Products and Services 11

• How can I exchange currencies on Moneybase?
• What is the Discover Section on Moneybase?
• What is a portfolio transfer?
• How can I sell my Certificated Holdings?
• Which assets can I trade on Moneybase?

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Managing your Investment Account 12

• Withdraw funds from my Investment account
• Fund my Investment account
• Update my tax information
• I need help to understand certain terms relating to my investment Portfolio
• Tax on Dividends paid on US stocks

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Investor Protection 2

• Which authority is Moneybase regulated by?
• How are my investments with Moneybase protected?

Help with Trading 4

• Customer support
• Do I need to make an appointment to visit an investment advisor?
• Does Moneybase provide any investment advice or recommendations?
• What is an execution-only service?

Business FAQs 4

• Moneybase Business Platform Security
• Is Moneybase a regulated institution?
• W-8Ben-E (Corporate)
• Unsupported industries by Moneybase Business

Setting up your Business Account 9

• Moneybase Business Payment Permissions
• Documents needed to open a Moneybase Business account
• How long does it take to open a Moneybase Business account
• Moneybase Business Plans
• FATCA & CRS Business Form

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Business Account Management 8

• Moneybase Business Transaction Statement and Reporting
• I cannot access the Moneybase Business account
• I want to close my Moneybase business account
• How to modify Moneybase business users and permissions?
• Can I switch my Moneybase business plan?

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Business Transfers 6

• How can I send a bank transfer in currencies other than EURO on Moneybase Business?
• Who can send a bank transfer on a Moneybase Business account?
• How do I set up Moneybase business payment limits?
• Moneybase Business account IBAN and details to receive a bank transfer
• How do I send a bank transfer on Moneybase?

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Receiving Money 10

• Auto Top-Up
• How to transfer funds to Moneybase?
• Why has my card deposit to my moneybase account failed / pending?
• My Auto Top-Up failed
• Is there a limit to how much money I can receive on my Moneybase account?

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Help with Bank Transfers 5

• What is an IBAN?
• Where can I find my Moneybase IBAN?
• How can I verify my source of funds or source of wealth
• What is the Moneybase SWIFT code?
• How can I download an account statement for a specific currency?

Sending Money 12

• Why is my bank transfer showing as Pending?
• My transfer was returned. When will it be available on my account?
• Why have you asked for additional information about my transfer?
• How do I make a payment to the Malta Tax and Customs Administration with my Moneybase?
• Recipient has not yet received the money?

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Transfers between Moneybase Users 3

• Sending Money to other Moneybase Users
• Why can't I send money to another Moneybase customer?
• P2P Privacy Settings

Cross-Border Payments 6

• How long does it take for a cross-border payment to be received?
• How can I send a cross-border payment?
• Non-SEPA transfer fees
• Which currencies are supported for Foreign Exchange and Cross-border transfers?
• What is a cross-border payment?

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Moneybase Rewards 2

• Moneybase Rewards
• Am I eligible for the Moneybase Welcome Bonus?

Foreign Exchange 6

• Are there any currency exchange limits on Moneybase?
• Which currencies can I convert and send payments in?
• How do I exchange currencies on the Moneybase app and web platform?
• What is an exchange rate and how does it work?
• Do the new rates apply when making purchases online or in another country using a different currency?

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I am Travelling 2

• I am going abroad
• Is my Moneybase card accepted everywhere?

Spending Money 6

• Will I be charged for card payments?
• Can I get a refund to my Moneybase card?
• What are the usage limits?
• Withdrawing cash (ATM)
• Which currencies are supported for card top-ups?

View all 6