If your online payment was declined, there are a few things you should check:

• Make sure your card is not frozen. You can unfreeze it from the Cards section in the app

• Ensure online transactions are enabled. To do this, go to Cards, then Security, and switch the toggle on for online transactions

• Check that there are sufficient funds in your account to cover the payment

• You can also manage other card settings such as Swipe and ATM access, based on your preferences

If the issue persists after checking these settings, please contact our support team for further assistance.