Getting your Card 5

• Getting a physical card
• I have not received my card
• Getting a virtual card
• Activating my Moneybase card
• Linking an Instant Moneybase card

Card Payments 5

• Why is my card payment still processing / pending?
• Why has my card payment been declined?
• I don't recognise a card payment
• I've been charged more than once for the same transaction
• How to Authenticate 3D Secure eCommerce Transactions

ATM Withdrawals 3

• Why was my ATM cash withdrawal declined?
• I don't recognise a cash withdrawal
• Why has my cash withdrawal been reverted?

Card Wallets 8

• Do you support Google Pay?
• Do you support Apple Pay?
• Can I use Moneybase on all Apple devices?
• Is using Apple Pay secure?
• Is my transaction data stored when using Apple Pay?

View all 8

Card Refunds 2

• Seeking a refund for something I bought
• My refund is not showing up in my statement

Card FAQs 9

• My physical card is not working
• Freezing my card
• My virtual card is not working
• My contactless is not working
• I want to change my card PIN number

View all 9