Card Payments

Why is my card payment still processing / pending?
If your card payment shows as pending, this means that the merchant has not yet claimed this payment for settlement. This is normal for card payments, the t...
Wed, 23 Mar, 2022 at 9:25 PM
Why has my card payment been declined?
Your card payment can be declined for a number of reasons. The Moneybase app will show the reason for decline on the dashboard. Also make sure that you ...
Wed, 23 Mar, 2022 at 9:34 PM
I don't recognise a card payment
If you have received a push notification regarding a payment or found a payment on your statement that you do not recognise, you may freeze your card from t...
Wed, 23 Mar, 2022 at 9:39 PM
I've been charged more than once for the same transaction
At the first instance, you should contact the merchant.  Also note that if the transaction is showing as processing, one of the transactions might rever...
Wed, 23 Mar, 2022 at 9:41 PM
I would like a refund for something I bought
Please contact the merchant.
Wed, 23 Mar, 2022 at 9:45 PM