If your card payment shows as pending, this means that the merchant has not yet claimed this payment for settlement. This is normal for card payments, the t...

Your card payment can be declined for a number of reasons. The Moneybase app will show the reason for decline on the dashboard. Also make sure that you ...

If you have received a push notification regarding a payment or found a payment on your statement that you do not recognise, you may freeze your card from t...

At the first instance, you should contact the merchant.  Also note that if the transaction is showing as processing, one of the transactions might rever...

Please contact the merchant.

At Moneybase, we prioritize the security of your transactions. To ensure your online purchases are safe, we use Mastercard's 3D Secure authentication, I...