Card Payments

Why is my card payment still processing / pending?
If your card payment shows as pending, this means that the merchant has not yet claimed this payment for settlement. This is normal for card payments, the t...
Wed, 23 Mar, 2022 at 9:25 PM
Do you support Apple and Google Pay?
Google Pay is a fast, simple way to pay on sites, in app, and in stores using the cards saved to the user's Google Wallet, which is now compatible with ...
Thu, 20 Apr, 2023 at 10:24 AM
Why has my card payment been declined?
Your card payment can be declined for a number of reasons. The Moneybase app will show the reason for decline on the dashboard. Also make sure that you ...
Wed, 23 Mar, 2022 at 9:34 PM
I don't recognise a card payment
If you have received a push notification regarding a payment or found a payment on your statement that you do not recognise, you may freeze your card from t...
Wed, 23 Mar, 2022 at 9:39 PM
I've been charged more than once for the same transaction
At the first instance, you should contact the merchant.  Also note that if the transaction is showing as processing, one of the transactions might rever...
Wed, 23 Mar, 2022 at 9:41 PM
I would like a refund for something I bought
Please contact the merchant.
Wed, 23 Mar, 2022 at 9:45 PM
Do you support Garmin Connect?
We are pleased to announce that Moneybase will soon support Garmin Connect.  You will be able to add your Moneybase card to pay via contactless direc...
Fri, 19 May, 2023 at 12:48 PM