If you come across a situation where you are not satisfied with the products or services you received, or you were charged an incorrect amount, please contact the merchant directly to request a full or partial refund. If your order has not arrived, please check the expected delivery date with the merchant before requesting a refund.

If you have paid via PayPal then we are unable to help and you will have to contact their support team to initiate a chargeback.

If you tried to resolve the issue with the merchant and were unsuccessful, please fill in the chargeback form here we will be happy to assist. Please note you need to be logged in to Moneybase to complete the form. Also make sure you have your proof of purchase and all other details handy.

If the disputed transaction is found to be legitimate a €30 investigation fee will apply.