If you submit an identity document that does not show your residential address, you will also be asked to upload a valid proof of residence.
Accepted documents include:
Utility bill
Bank statement
National ID card
Driver's licence
Residence permit
Letting agreement
The document must clearly show your full name and the same residential address you provided during the application process.
For utility bills or bank statements, the document must have been issued within the last six months.
Keeping your details up to date
We understand that personal circumstances may change. To remain compliant with regulatory requirements, we may contact you from time to time to request updated documentation or to clarify your address details.
If you need to update your address:
Log in to the Moneybase app
Tap the More tab (bottom right)
Select Personal details
Update your address
The app will prompt you to upload a new proof of address document to complete the change.
Need help?
Start a live chat in the app or on our website
Email us at support@moneybase.com
Call us on +356 25 688 688