My document was rejected - what should I do?

If your identity document was not accepted during verification, it likely did not meet one or more of the required criteria.

To pass the verification process, your document must:

• Be a supported identity type (such as a passport or national ID card)

• Not be handwritten

• Be valid (not expired), undamaged, and fully readable

• Have personal details that match the information in your Moneybase account exactly

Tips for a successful resubmission:

When uploading your document, please make sure that:

• The image is clear, with no blur or glare

• All four corners of the document are visible

• The text and photo are sharp and legible

If your verification failed, you can simply try again with a better image or corrected document.

Need help?

If you're unsure why your document was rejected or you're having trouble resubmitting:

• Start a live chat in the app or on our website

• Email us at support@moneybase.com

• Call us at +356 25 688 688

We’re here to help you get verified smoothly.