You can temporarily freeze your Moneybase virtual or physical card directly from the Cards section of the Moneybase app.
How to freeze your card
1. Open the Moneybase app.
2. Go to Cards.
3. Select the card you want to freeze.
4. Tap Freeze.
How to unfreeze your card
To unfreeze your card, follow the same steps and tap Unfreeze instead of Freeze.
Important to know
Freezing your card is temporary. You can unfreeze it whenever you need to use it again.
If your card is lost or stolen, freeze it immediately, remove it from any digital wallets, and consider filing a report with the local authorities. You can then order a replacement card in the app or contact us through the in-app chat for assistance.
If you need help, please contact our Support Team through any of the following channels:
- In-app chat: Available directly through the Moneybase app
- Email: support@moneybase.com
- Phone: +356 25 688 688
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