I have a new device or I am switching to a different device

When you log in from a new or different device, Moneybase runs enhanced security checks to help keep your account safe.

In most cases, you will be able to log in as normal, without any interruption.

However, if your new device is flagged during these checks, it may be blocked automatically. You will receive in-app guidance explaining the next steps and may be asked to contact our support team to complete the authentication process and confirm the device switch.

Related articles

• Why has my device been blocked?
• I am having difficulty logging in, what should I do?
• My account is temporarily locked

Need help?

If your new device has been blocked or you need assistance confirming the device switch, follow the in-app guidance or contact our support team.

• Start a live chat through the Moneybase app or website
• Email us at support@moneybase.com
• Call us on +356 25 688 688