If you have uploaded your identification document and are waiting for the outcome, please note that it can take up to 24 hours to receive a response.
You will be notified by email and through an in-app message once your identity has been successfully verified.
We aim to complete this process as quickly as possible and appreciate your patience.
Need help?
If more than 24 hours have passed or you believe there is an issue:
Start a live chat in the app or on our website
Email us at support@moneybase.com
Call us on +356 25 688 688