Moneybase

Onboarding 8

• Downloading the Moneybase app
• Who is eligible to open a Moneybase account
• What age do I need to be to open an account?
• Do you offer joint accounts?
• Do you offer student accounts?

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Security 5

• How secure is Moneybase?
• Device Security
• My phone has been lost or stolen
• Phishing Alert! – Keep safe by following a few simple rules!
• My Account is Temporarily Locked

Verifying your Identity 7

• How do I verify my identity?
• Why do I need to verify my identity?
• I’m unable to verify my identity
• My Document has been rejected
• Identity verification issues

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General Questions 9

• Are there any deposit limits?
• What are the fees ?
• I forgot my passcode
• What currency accounts can I open?
• I want to close my moneybase account

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Getting Started with Trading 24

• Bond Investing
• What is a callable bond?
• What is a Cash Fund?
• What does APY stand for?
• What is an ETF?

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Managing your Investment Account 12

• Fund my Investment account
• How to access Reports on Moneybase
• Withdraw funds from my Investment account
• How can I see my contract note?
• How can I see my remittance advice or contract note?

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Trading Products and Services 11

• Which assets can I trade on Moneybase?
• Which stock markets are supported by Moneybase?
• I wish to add a new instrument to the platform
• How can I exchange currencies on Moneybase?
• Does Moneybase offer extended hours trading?

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Trading orders Execution, Fees and Limits 9

• Order types
• Can I preview my order before confirming it?
• Can I purchase an instrument that trades in another currency?
• How can I raise/modify an order?
• I am not able to place an order in this ETF

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Corporate Actions 8

• What is a corporate action?
• Dividend Options
• What is the difference between a dividend and an interest/coupon payment?
• Who determines if I am eligible for a corporate action?
• How can I check when my corporate actions are due?

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Investor Protection 2

• How are my investments with Moneybase protected?
• Which authority is Moneybase regulated by?

Help with Trading 4

• Does Moneybase provide any investment advice or recommendations?
• Do I need to make an appointment to visit an investment advisor?
• What is an execution-only service?
• Customer support

Spending Money 6

• Which currency will be deducted when spending?
• Will I be charged for card payments?
• Withdrawing cash (ATM)
• Can I get a refund to my Moneybase card?
• What are the usage limits?

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I am Travelling 2

• I am going abroad
• Is my Moneybase card accepted everywhere?

Moneybase Rewards 2

• Moneybase Rewards
• Am I eligible for the Moneybase Welcome Bonus?

Foreign Exchange 6

• What is an exchange rate and how does it work?
• Do the new rates apply when making purchases online or in another country using a different currency?
• How do I exchange currencies on the Moneybase app and web platform?
• Are there any currency exchange limits on Moneybase?
• Which currencies can I convert and send payments in?

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Getting your Card 6

• Getting a physical card
• Getting a virtual card
• I have not received my card
• Activating my Moneybase card
• Linking an Instant Moneybase card

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Card Payments 7

• Why is my card payment still processing / pending?
• Why has my card payment been declined?
• I don't recognise a card payment
• I've been charged more than once for the same transaction
• How to Authenticate 3D Secure eCommerce Transactions

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ATM Withdrawals 4

• Why was my ATM cash withdrawal declined?
• I don't recognise a cash withdrawal
• Why has my cash withdrawal been reverted?
• Cash withdrawal limit

Card Wallets 10

• Do you support Google Pay?
• Do you support Apple Pay?
• Do you support Garmin Connect?
• Can I use Moneybase on all Apple devices?
• Is using Apple Pay secure?

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Card Refunds 2

• Seeking a refund for something I bought
• My refund is not showing up in my statement

Card FAQs 11

• My physical card is not working
• Freezing my card
• My virtual card is not working
• My contactless is not working
• I want to change my card PIN number

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Sending Money 12

• Transfer funds from my Moneybase account
• Are SEPA transfers free of charge?
• How can I obtain a proof of payment for a transfer I just made?
• How do I add a beneficiary?
• How do I edit bank beneficiary details?

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Receiving Money 10

• How to transfer funds to Moneybase?
• Is there a limit to how much money I can receive on my Moneybase account?
• I am waiting for my transfer to arrive
• Why has my card deposit to my moneybase account failed / pending?
• Why did I receive less money than I was expecting?

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Transfers between Moneybase Users 3

• Sending Money to other Moneybase Users
• Why can't I send money to another Moneybase customer?
• P2P Privacy Settings

Help with Bank Transfers 5

• What is an IBAN?
• Where can I find my Moneybase IBAN?
• What is the Moneybase SWIFT code?
• How can I verify my source of funds or source of wealth
• How can I download an account statement for a specific currency?

Cross-Border Payments 6

• What is a cross-border payment?
• How can I send a cross-border payment?
• How long does it take for a cross-border payment to be received?
• Non-SEPA transfer fees
• Which countries can I send a cross-border payment to?

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Setting up your Business Account 9

• Moneybase Business Plans
• Getting started with Moneybase Business
• Documents needed to open a Moneybase Business account
• How long does it take to open a Moneybase Business account
• How do I set up multiple users on my Moneybase Business account?

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Business Account Management 8

• Can I switch my Moneybase business plan?
• Moneybase Business Transaction Statement and Reporting
• How to modify Moneybase business users and permissions?
• Do you offer business cards?
• I cannot access the Moneybase Business account

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Business Transfers 6

• Moneybase Business account IBAN and details to receive a bank transfer
• How do I send a bank transfer on Moneybase?
• Who can send a bank transfer on a Moneybase Business account?
• How can I send a bank transfer in currencies other than EURO on Moneybase Business?
• How do I set up Moneybase business payment limits?

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Business FAQs 4

• Moneybase Business Platform Security
• Is Moneybase a regulated institution?
• W-8Ben-E (Corporate)
• Unsupported industries by Moneybase Business