Receiving Money

How to transfer funds to Moneybase?
To fund your Moneybase account you can initiate a bank transfer from your bank to your Moneybase IBAN. You can find your IBAN by clicking on the Details ico...
Fri, 15 Nov, 2024 at 2:56 PM
Is there a limit to how much money I can receive on my Moneybase account?
No, there is no limit on the value of money you may receive on your Moneybase account. From time to time, as a regulated financial institution, we may a...
Fri, 15 Nov, 2024 at 2:35 PM
I am waiting for my transfer to arrive
SEPA transfers to your Moneybase EUR IBAN are received on the same day if transfers are done early morning. Non SEPA transfers typically take a while lo...
Fri, 15 Nov, 2024 at 2:36 PM
Why has my card deposit to my moneybase account failed / pending?
The most common reasons for deposits via debit or credit cards to fail are insufficient funds, incorrect card details and expired cards.  If you are sur...
Fri, 15 Nov, 2024 at 2:36 PM
Why did I receive less money than I was expecting?
Moneybase does not charge for bank transfers, both incoming and outgoing. Therefore, if you received less money than you were expecting this is probably due...
Fri, 15 Nov, 2024 at 2:37 PM
Can Moneybase trace incoming bank transfers?
At Moneybase we process incoming bank transfers multiple times a day. If your transfer has been received you will immediately receive an email notification ...
Fri, 15 Nov, 2024 at 2:37 PM
Unsupported Inbound Bank Transfers
Unfortunately we are currently not able to support incoming bank transfers from the following countries: Afghanistan Albania Bangladesh Belarus Bosn...
Fri, 15 Nov, 2024 at 2:38 PM
Do you accept cash or cheque?
We do not accept cash deposits. You can however deposit cash into your traditional bank and initiate a bank transfer or top-up via your debit or credit ...
Fri, 15 Nov, 2024 at 3:18 PM
Auto Top-Up
Moneybase Auto Top-Up card deposit function helps you keep your account balance sufficiently funded by depositing cash seamlessly on your Moneybase account ...
Sat, 7 Dec, 2024 at 9:30 AM
My Auto Top-Up failed
In the event that your auto card top-up failed, you will be notified through the Moneybase application. There are number of reasons leading to an unsuccessf...
Sat, 7 Dec, 2024 at 9:31 AM