SEPA transfers to your Moneybase EUR IBAN are received on the same day if transfers are done early morning.

Non SEPA transfers typically take a while longer, up to 2 working days, also because it is common for intermediary banks to be involved in the payment process. Remember that receipt of the money depends on when your request was initiated by the sending bank as well as the respective bank's cut-off times.

Once processed from your Bank, and received at our end, we will endevour to reflect this on your Moneybase account within the shortest possible time.

We do process incoming bank transfers multiple times a day, and you will immediately receive an email notification once the funds are posted.

If the above timeframe has passed and your account is yet to be credited, you can:

* Request a Transfer Confirmation or Proof of Payment document from the sending bank so we will be able to help you locate it;

* Confirm that the details on the Proof of Payment match the details on your Moneybase account;

* Request your bank to locate the transfer or initiate a payment tracer.