Moneybase

Onboarding 8

• Downloading the Moneybase app
• Who is eligible to open a Moneybase account
• What age do I need to be to open an account?
• Do you offer joint accounts?
• Do you offer student accounts?

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Security 5

• How secure is Moneybase?
• Device Security
• My phone has been lost or stolen
• Phishing Alert! – Keep safe by following a few simple rules!
• My Account is Temporarily Locked

Verifying your Identity 6

• How do I verify my identity?
• Why do I need to verify my identity?
• I’m unable to verify my identity
• My Document has been rejected
• Identity verification issues

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General Questions 6

• Are there any deposit limits?
• What are the fees ?
• I forgot my passcode
• What currency accounts can I open?
• I want to close my moneybase account

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