At Moneybase, we prioritize your security from the moment you log in until the end of your session. Our system performs complex and continuous security checks, identifying and addressing any suspicious activities or unauthorized access attempts promptly. Any device that fails our security checks will be immediately blocked as a precaution and the account user informed accordingly.


Below are some common scenarios which might result in a device being blocked together with guidance on how to resolve it.

 

Supported Browsers

When accessing the Moneybase web app on http://live.moneybase.com, it is essential to use the latest version of one of the following browsers for optimal performance and security. Other browsers are not supported and may be blocked.

  • Google Chrome
  • Microsoft Edge
  • Apple Safari
  • Opera

 

Impersonation and Identity Protection

Moneybase actively blocks devices attempting to impersonate, disguise or hide user identity. We take identity protection seriously, ensuring that any attempts to manipulate information for fraudulent purposes are swiftly dealt with.


Switching to a new device

Devices that have not been previously used to access your account will undergo a more rigorous security check. Although we do our best to accept new devices without any disruption, certain devices may be blocked for security reasons. In such cases, you will be informed through the app with instructions to allow login from a new device. You may need to contact our customer support team to confirm that you want to switch devices.


Protection of Geo Location Information

To maintain the integrity of your account, Moneybase employs a number of measures to detect and address suspicious activities related to changes in device information and/or location data. Any unusual behavior in this regard is closely monitored to safeguard your account. If you encounter difficulties, ensure you are using a reliable private internet service provider on a stable connection and avoid public networks, such as free WIFI, which may pose additional security risks.


Security Against Altered Mobile Devices

To protect your financial information, Moneybase identifies any modifications to operating systems, network communications, or device firmware. This includes devices with unconventional software configurations. For an optimal Moneybase experience, it is essential to use a device with a standard, unmodified operating system actively supported by the device manufacturer through regular security patches. If you have any concerns about your device's trustworthiness, follow your manufacturer's instructions to back up your data and perform a factory reset on your device.


 

Device OS and App Versions

For the best experience and enhanced security, always ensure that your device's operating system is up to date. When using the Moneybase app, ensure your device meets or exceeds the following minimum supported versions.

  • iOS 16
  • Android 9 (API level 28)


Whenever using a mobile device, ensure that you are logged in on to a trustworthy Google account or Apple ID, linked to your country of residence. Side-loading, that is, installing the Moneybase app from another source rather than the official Google Play or Apple App stores, will be blocked.

Getting help

If you ever find yourself in doubt or encounter any issues related to device compatibility or security concerns, our dedicated customer support team is here to assist you. Feel free to reach out, as we are ready to address any questions or concerns you may have.

Your financial security is our utmost priority at Moneybase. By adhering to these device-related guidelines and keeping your devices updated, you contribute to a safer and more secure financial experience. 

Thank you for choosing Moneybase, where we strive to make your money simple – and safe!