Our priority is to promptly verify your identity and notify you once the process has been finalized.


If you have uploaded an identification document and are currently waiting for the results, please note that it might take up to 24 hours to hear back from us.


My Document has been rejected


In order to pass the verification process, your identity document must fulfil the following requirements: 


  • it must be a supported identity document type, 
  • not be handwritten, 
  • not be expired, damaged, or unreadable
  • the personal information on the document must match the information in your Moneybase account


If your verification has failed, please try again and ensure that the images taken are clear and legible without blur or glare and with all four corners showing.


Remember that you must be at least 16 years old to operate a Moneybase account. If you are not 16 yet we will still proceed with the application and activate your payment account when you come of age.