We assure you that we will promptly verify your identity and will promptly notify you via email and in-app notification once the process is finalized.

If you have uploaded an identification document and are waiting for the results, please note that it might take up to 24 hours to hear back from us.

My Document has been rejected

In order to pass the verification process, your identity document must fulfil the following requirements: 

• it must be a supported identity document type, 
• not be handwritten, 
• not be expired, damaged, or unreadable
• the personal information on the document must match the information in your Moneybase account

If your verification has failed, please try again and double-check that the images taken are clear and legible without blur or glare, with all four corners showing.

Please note that you must be 16 years to operate a Moneybase account. If you are not 16 yet we will still proceed with the application and activate your payment account when you come of age.