If your Moneybase card has been lost or stolen, it's crucial to act promptly to protect your money.


Follow these steps:

1. Immediately Freeze Your Card

  • Open the Moneybase app.
  • Navigate to the 'Cards' section
  • Select the card in question
  • Tap 'Freeze Card' to temporarily block any transactions.


This action ensures your money is protected while you assess the situation

2. Order a Replacement Card

  • After freezing your card, you can order a replacement directly through the app
  • Follow the on-screen instructions to request a new card


This will ensure you can continue using Moneybase services without significant interruption


3. Contact Moneybase Support

  • If you prefer to block your card via phone or need further assistance, call Moneybase Support at +356 25 688 688
  • Support agents are available to help with any concerns or questions you may have


This provides an alternative method to secure your account if you're unable to access the app


4. Report the Incident to Local Authorities

  • File a report with your local police department regarding the lost or stolen card
  • Obtain a copy of the police report for your records


This step is essential for official documentation and may assist in any necessary investigations


5. Notify Moneybase of Suspected Fraud

  • If you suspect fraudulent activity, contact Moneybase Support immediately
  • Provide them with a copy of the police report

This enables Moneybase to investigate and assist with any chargebacks or unauthorized transactions. By following these steps promptly, you can mitigate potential risks and ensure the security of your Moneybase account.