Why didn't I receive cashback?

Modified on Wed, 12 Aug at 9:19 PM

There are a few reasons cashback may not have been paid.

1. Your purchase is still pending

Only settled purchases earn cashback. Once the purchase settles, the cashback will be paid the following Monday.

2. The purchase is excluded

Cashback is not earned on ATM withdrawals, money transfers, gambling, government fines and court payments, or certain financial and quasi-cash transactions. See Which purchases qualify for cashback?

3. You have reached your monthly cap

There is a monthly limit on how much cashback you can earn. See How much cashback can I earn?

4. Your card or account is not eligible

Cashback is only available to eligible personal Moneybase Mastercard holders who are resident in Malta. See Who is eligible for Moneybase Cashback?

5. The purchase was refunded

If an eligible purchase is refunded or reversed, the cashback earned on it is reversed too. See What happens to my cashback if I get a refund?

If your purchase has settled, qualifies for cashback, and you still have not received it, contact us through in-app live chat and we will sort it out.