There are several reasons why cashback may not have been paid.
Your purchase is still pending
Only settled transactions qualify.
The purchase is excluded
Examples include:
- ATM withdrawals
- Money transfers
- Gambling
- Certain financial transactions
You already reached your monthly cashback limit
Maximum monthly cashback:
- Standard: €15
- Investor: €25
Your card or account isn't eligible
Cashback is available to eligible personal Moneybase Mastercard holders who are resident in Malta.
The transaction was refunded
If an eligible purchase is refunded or reversed, cashback for that transaction will also be reversed.
Looking for a quick overview?
Visit our Moneybase Cashback landing page for an easy-to-understand guide to the programme, including cashback rates, examples, eligible purchases and frequently asked questions.
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