If you didn't receive cashback, one of the following may apply.
Your transaction is still pending
Cashback is only paid once a transaction has settled.
The purchase isn't eligible
Some transactions don't qualify, including:
- ATM withdrawals
- Money transfers
- Gambling transactions
- Certain financial transactions
You've reached your monthly limit
Maximum monthly cashback is:
- €15 for Standard customers
- €25 for customers with a qualifying balance of €5,000 or more
Your account isn't eligible
Cashback is only available for personal Moneybase Mastercard holders who are resident in Malta.
The purchase was refunded
If an eligible purchase is refunded or reversed, the cashback earned on that transaction is also reversed.
Still think something is wrong?
If your purchase has settled, qualifies for cashback, and you still haven't received it, contact Moneybase Support and we'll be happy to review it.
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