Why did I not receive my Refer a Friend reward?

First, check the offer on your Referral Screen and confirm that:

• You were eligible to refer, and your friend was a new Moneybase and Calamatta Cuschieri customer.

• Your friend opened the account through your unique referral link.

• Within 30 days of registration, your friend completed the required external top-up, card order and qualifying card purchases, including any spend thresholds.

• The transactions were genuine eligible purchases rather than excluded categories, ATM withdrawals or Moneybase-to-Moneybase transfers.

• At least 72 hours have passed since the referral qualified.

Your own reward may also be affected by the daily or rolling-year limits, while an eligible friend may still receive theirs. Rewards can be withheld or reversed for abuse, cancelled cards, reversed qualifying transactions, account closures in the circumstances described in the terms, or other breaches. 

Changing the mobile number used to access Moneybase breaks the referral connection and causes referral progress to be lost; it cannot be recovered.

If you have checked these points and still need help, contact Moneybase Support in the app. 

See the Moneybase Refer a Friend Terms and Conditions.

Related articles

• What does my friend need to do for us to receive a reward?

• Which purchases count towards Refer a Friend?

• How much will we receive, and when is the reward paid?

• Is there a limit to the number of friends I can refer?