I cannot access the Moneybase website or app - what should I do?


We will require your registered personal mobile number, your personal 4-digit passcode, and the one-time 6-digit code that you will receive via SMS. These same credentials can be used to log into the Moneybase app and will also function in a web browser. 


I do not remember my passcode - what should I do? 


If you have forgotten your passcode, you can reset it from the passcode screen of the Moneybase app. Simply follow the on-screen instructions to proceed. If you are still unable to reset your passcode, please contact our support team at +356 25 688 688 or chat with us directly at www.moneybase.com.


I have lost access to the Moneybase business account - what should I do? 


If you are an authorized user on a business account, we will require a signed change of user form for the Moneybase business account. This can be found here. If you have already submitted the change of user form and can log in, but are unable to switch to the business account, please reach out to our support team at +356 25 688 688 or chat with us directly at www.moneybase.com.