If your outgoing bank transfer is showing as pending or processing this means that it is still being processed from our end and might have required some manual intervention. If your payment remains in this status for more than 1 working day you may contact us.


If your outgoing bank transfer is showing as pending and the transaction is showing as "Tap here - More info required" on the Moneybase dashboard then it is likely that we require more information from you. In such case, simply follow the onscreen instructions to complete the process.